Knoah Solutions, a global business process outsourcing company, in partnership with Augment, a leader in customer experience driven artificial intelligence, announced that they have deployed an innovative, AI-based real-time recommendation engine that allows digital support (chat/SMS) agents to more quickly and effectively answer complex questions from customers. Continue reading Knoah Solutions and Augment Team Up to Deploy ChatHelper: Bringing the Power of AI to the Digital Agent Desktop in Real-time →

Synchrony, a premier consumer financial services company, is deploying new artificial intelligence (AI) technology to enhance payment, shopping and credit experiences for customers. Continue reading Synchrony harnesses AI to transform Customer Experience →

Linc Global, the leading customer care automation platform, announced the General Availability release of its direct to consumer capabilities. Linc helps brands offer an automated assistant that engages, serves and converts shoppers, while building stronger customer relationships, and substantially enriching customer data. Continue reading Linc Global Announces Direct-to-Consumer Automated Customer Care and Engagement Platform →

8×8, a leading cloud technology provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced it has been positioned by Gartner, Inc. as a Challenger in the 2018 “Magic Quadrant for Contact Centre as a Service, North America”¹ for the fourth year in a row. 8×8 was also recently recognized in the 2018 “Magic Quadrant for Unified Communications as a Service, Worldwide,”2 which the company believes affirms its ability to execute and its completeness of vision in each market. Continue reading 8×8 Positioned as a Challenger in 2018 Gartner Magic Quadrant for Contact Centre as a Service, North America →