Teleopti, a global provider of workforce management (WFM) software, has been invited onto the Cisco SolutionsPlus program enabling customers to order Teleopti WFM Cloud from Cisco sales teams and channel partners. Teleopti WFM Cloud being newly listed in the SolutionsPlus catalog streamlines the procurement of the cloud-based platform, with specialized SKUs and end-to-end support for Cisco sales and partners. Continue reading Teleopti Invited onto Cisco SolutionsPlus Program
Monthly Archives: October 2018
Avtex and Daon Announce Partnership to Dramatically Improve Contact Centre Experiences While Maintaining Security
Daon, a global leader in biometric identity technology, is pleased to announce its partnership with Avtex, a customer experience (CX) focused consulting and technology company, to dramatically improve contact centre experiences for the customers of Avtex clients. Continue reading Avtex and Daon Announce Partnership to Dramatically Improve Contact Centre Experiences While Maintaining Security
SAS AI solutions are making everything from chatbots to cities and hospitals smarter
Artificial intelligence (AI) is helping drive innovation at organisations from Seoul to Liverpool. Powered by AI solutions from SAS®, the leader in analytics, organisations such as Lotte Card, Notilyze, CHU de Montpellier, EDP Portugal and Shop Direct are transforming their businesses and the experiences they create for their customers and communities. Continue reading SAS AI solutions are making everything from chatbots to cities and hospitals smarter
CCC with new location in Sarajevo, Bosnia and Herzegovina
In October 2018 CCC starts its operative business in Sarajevo. As a first step we build a team of 200 employees at the site. The young, dynamic team will initially serve for existing retail customers. Continue reading CCC with new location in Sarajevo, Bosnia and Herzegovina
Survey Says: Consumers Aren’t as Opposed to Bots as You Might Think
While bots are often cited as a reason for poor customer service, new research from Genesys® finds many U.K. consumers do not rank them high on their list of frustrations. In fact, when asked about the most irritating issue in customer service, only 8.6% of consumers cited speaking with a bot, debunking numerous trending perspectives on the topic. Continue reading Survey Says: Consumers Aren’t as Opposed to Bots as You Might Think
Advancing Amazon Connect Implementation Success in United Kingdom
VoiceFoundry, a principal provider of enterprise cloud-based contact centre solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand announced that it is expanding consulting services for Amazon Connect to the United Kingdom. Continue reading Advancing Amazon Connect Implementation Success in United Kingdom