Sarment Intelligent Services Launches Sentiment Analysis AI Module to Provide Advanced Customer Service

Sarment Intelligent Services, a lifestyle service provider that serves the High Net Worth and Ultra High Net Worth communities, is launching a new artificial intelligence (AI) module for KEYYES, its luxury digital platform. Continue reading Sarment Intelligent Services Launches Sentiment Analysis AI Module to Provide Advanced Customer Service

Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership

Verint® announced the signing of a definitive agreement to acquire ForeSee®, a leading cloud voice of the customer vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. Continue reading Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership

Findability Sciences launches FP Reply™, a new AI service to manage high volumes of inbound emails

Findability Sciences, a global AI solutions company announced that it has has launched FP Reply™ to complement its portfolio of AI solutions. FP Reply™ applies the cognitive capability of the Findability Platform® to automatically deliver actionable email messages in response to customer contact originating online. Continue reading Findability Sciences launches FP Reply™, a new AI service to manage high volumes of inbound emails

Upland Software Acquires Adestra, Raises Guidance

Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Adestra Ltd., a leading provider of enterprise-grade email marketing, transaction and automation software. Adestra’s cloud solution enables over 400 leading brands to understand and engage individual customers with relevant, timely, and effective communications. Continue reading Upland Software Acquires Adestra, Raises Guidance

Investor Group Led by DVI Equity Partners Announces Series B Investment in Luminoso Technologies

DVI Equity Partners, LLC (DVI), along with VT Companies and DF Enterprises, announced an investment in Luminoso Technologies’ Series B round of financing. Luminoso’s award-winning software applies artificial intelligence (AI) and natural language processing (NLP) to derive insights from text-based and unstructured data such as contact centre interactions, chat-bot and live chat transcripts, product reviews, open-ended survey responses and email. Continue reading Investor Group Led by DVI Equity Partners Announces Series B Investment in Luminoso Technologies

Bucher + Suter’s Connects Now® Certified in the ServiceNow® Store

Bucher + Suter AG has received certification of its app with ServiceNow, which is now available in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the ServiceNow Store and signifies that the product has successfully completed a set of predefined tests related to Now Platform™ security, compatibility, performance, and integration interoperability. Continue reading Bucher + Suter’s Connects Now® Certified in the ServiceNow® Store