Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced that it has signed a binding agreement to acquire Trusource Labs. The acquisition is expected to close before the end of 2018. Trusource Labs specializes in technical support for Internet of Things (IoT) and help desk experiences for Apple users. Continue reading Everise Acquires Trusource Labs; Expanding Customer Support to Internet of Things
Daily Archives: December 4, 2018
Customer Engagement set to get smarter in 2019
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time. Continue reading Customer Engagement set to get smarter in 2019
Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
Noble Systems, a global leader in omnichannel contact centre technologies, has received the Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award, announced at last night’s Gala event, marks the sixth consecutive year that Noble has been ranked as the market leader. Continue reading Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
Consumer Experience Report Indicates End-to-End Solutions Help Keep Pace With Rising Expectations
New research from Conduent Incorporated, a digital interactions company, finds that despite increased options for digital customer communications, brands’ ability to meet consumer expectations for sales, service and experience is declining. Continue reading Consumer Experience Report Indicates End-to-End Solutions Help Keep Pace With Rising Expectations
Zappix Unveils New Comprehensive Actionable Analytics Capabilities as Part of the Zappix Analytics Suite
Zappix has added new Actionable Analytics to the Zappix Analytics Suite supporting the full Zappix portfolio of services. Zappix’s cloud-based Next-Gen Self-Service platform provides enterprises and organizations with a solution designed to improve the user journey during contact center interactions without the need to download a native app or connect to a live agent. Continue reading Zappix Unveils New Comprehensive Actionable Analytics Capabilities as Part of the Zappix Analytics Suite
Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement
Bright Pattern, a leading global provider of innovative cloud contact center software, announced that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core of its customer engagement operation. Continue reading Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement