Infinity Tracking Ltd (“Infinity”) announced the launch of its Conversation Analytics suite, becoming the first UK call intelligence company to provide these services. Continue reading Infinity Launches UK’s First Conversation Analytics Suite →

Soul Machines, a ground-breaking company re-imagining how humans connect with machines, is launching Digital DNA™ to give brands the ability to create and deploy a diverse range of highly realistic digital humans. Continue reading Soul Machines launches Digital DNA™, a critical component in the future of Customer Experience →

DVI Equity Partners, LLC (DVI), along with VT Companies and DF Enterprises, announced an investment in Luminoso Technologies’ Series B round of financing. Luminoso’s award-winning software applies artificial intelligence (AI) and natural language processing (NLP) to derive insights from text-based and unstructured data such as contact centre interactions, chat-bot and live chat transcripts, product reviews, open-ended survey responses and email. Continue reading Investor Group Led by DVI Equity Partners Announces Series B Investment in Luminoso Technologies →

Bucher + Suter AG has received certification of its app with ServiceNow, which is now available in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the ServiceNow Store and signifies that the product has successfully completed a set of predefined tests related to Now Platform™ security, compatibility, performance, and integration interoperability. Continue reading Bucher + Suter’s Connects Now® Certified in the ServiceNow® Store →