Teleperformance have been awarded a three-year contract to provide Customer Service and Sales Through Service support for E.ON. Continue reading Teleperformance Wins Major E.ON Customer Service Contract
Monthly Archives: December 2018
Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
Verint® announced that Sheffield City Council is migrating to the cloud, transforming digital customer service for citizens and employees with Verint’s Engagement Management offerings for government and public sector.* The solutions will enable the council to simplify, modernize and automate its approach to further improve digital services for citizens across all channels, including the council’s customer portal, online forms, social media and web chat. Continue reading Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions
Twilio Names David Parry-Jones Regional Vice President of EMEA Sales
Twilio, the leading cloud communications platform announced that David Parry-Jones joined the company as the regional vice president of EMEA sales reporting to Twilio’s SVP of sales Marc Boroditsky. Continue reading Twilio Names David Parry-Jones Regional Vice President of EMEA Sales
The breaking point: Keeping the human in customer experience
Kris McKenzie, Senior Vice President and General Manager for EMEA, Calabrio… Continue reading The breaking point: Keeping the human in customer experience
Valley National Bank Drives Digital Transformation with Salesforce and nCino
Salesforce, the global leader in CRM, and nCino, a leader in cloud banking, today announced that Valley National Bank—a $31-billion asset institution headquartered in Wayne, New Jersey—is using Salesforce Financial Services Cloud and nCino’s Bank Operating System to transform its operations, and digitize its commercial lending business and online deposit account opening processes. Continue reading Valley National Bank Drives Digital Transformation with Salesforce and nCino
NICE Launches Robotic Process Automation Version 7.0, Leveraging Advanced AI to Accelerate ROI
NICE unveiled version 7.0 of its Robotic Process Automation (RPA) product suite designed to streamline all stages of the automation lifecycle – from discovery and development to deployment and operationalization. Continue reading NICE Launches Robotic Process Automation Version 7.0, Leveraging Advanced AI to Accelerate ROI