Avaya announced that FatPipe Networks and ACS Technologies have implemented Avaya IX Mobility to accelerate the digital transformation of their contact centres, enhance smartphone interactions, drive down costs, and deliver better customer experiences. Continue reading FatPipe and ACS Technologies Digitally Transform Their Contact Centers With Avaya IX Mobility
Monthly Archives: January 2019
Avaya Opens ENGAGE® 2019 User Conference with Intelligent Cloud Solutions and More to Transform Customer and Employee Experiences
Avaya opened its annual Avaya ENGAGE conference and introduced new innovations to simplify and enhance converged business communications. Among the announcements, the company is unveiling a simplified branding architecture for its solutions portfolio, based on input from customers and partners, that reflects the wealth of experience Avaya brings to bear for customers as they transform digitally and move their communications to the cloud. Continue reading Avaya Opens ENGAGE® 2019 User Conference with Intelligent Cloud Solutions and More to Transform Customer and Employee Experiences
Urban Airship Acquires Accengage
Digital customer engagement company Urban Airship announced that it has acquired Accengage, continental Europe’s largest provider of mobile CRM and push notifications. Together Urban Airship and Accengage now form the world’s largest mobile customer engagement company, with rapidly growing solutions for apps, websites, SMS, email, mobile wallets and other channels. Continue reading Urban Airship Acquires Accengage
AI Adoption Accelerating, Yet Benefits at Risk Unless Businesses Address Customer and Employee Doubts, Finds Genpact Research
The adoption of artificial intelligence (AI) is rapidly growing in the workplace; however, to take full advantage of AI’s opportunities, businesses must understand and overcome lingering doubts from their customers and employees, according to research released by Genpact, a global professional services firm focused on delivering digital transformation. Continue reading AI Adoption Accelerating, Yet Benefits at Risk Unless Businesses Address Customer and Employee Doubts, Finds Genpact Research
Plantronics Launches New Calisto Portable USB Speakerphones
Plantronics announced the launch of Calisto 3200 and Calisto 5200 portable, personal speakerphones for personal computer (PC) and mobile devices. With 360-degree audio in a compact device, the new Calisto 3200 and Calisto 5200 share a simple plug-and-play design so individuals or groups of people can have a professional audio conferencing experience, from any room or remote location. Continue reading Plantronics Launches New Calisto Portable USB Speakerphones
Agoda partners with Dimension Data to enhance customer experience
Dimension Data, a USD 8 billion global technology integrator and managed services provider, announced their partnership with Agoda, one of the world’s fastest-growing online travel agents. Dimension Data will work closely with Agoda to implement Genesys PureEngage™, an omnichannel platform to enhance Agoda users’ customer experience. Continue reading Agoda partners with Dimension Data to enhance customer experience