C3i Solutions Taps Avaya Omni-channel Contact Centre Solutions To Offer Differentiated Services

Avaya announced that C3i Solutions, a HCL Technologies company, has implemented Avaya communications solutions, turning its contact centre into a next generation omnichannel digital engagement and personalization centre with the flexibility to increase innovation and improve customer experiences. Continue reading C3i Solutions Taps Avaya Omni-channel Contact Centre Solutions To Offer Differentiated Services

Fusion BPO Expands Client Portfolio And Capabilities With Acquisition Of Ameridial Inc.

Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. – a US-based a leading contact centre outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary. Continue reading Fusion BPO Expands Client Portfolio And Capabilities With Acquisition Of Ameridial Inc.

Brillio Announces Investment By Bain Capital Private Equity

Brillio, a global digital technology consulting and solutions company announced the signing of a definitive agreement for Bain Capital Private Equity to acquire a majority stake in the company to further scale its digital transformation offerings. Brillio will continue to be led by the current management team, headed by Chief Executive Officer Raj Mamodia. Financial terms of the private transaction were not disclosed. Continue reading Brillio Announces Investment By Bain Capital Private Equity