Maintel, the cloud and managed service specialist announces the appointment of Czarina Sheikh Mathew as Customer Experience Director, tasked with ensuring Maintel continues to put customers at the heart of all operations and creating world-class customer experiences. Continue reading Maintel appoints Czarina Sheikh Mathew as Customer Experience Director
Monthly Archives: January 2019
Creative Virtual Announces Celebration of the Company’s Fifteenth Anniversary
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions announced the celebration of the company’s fifteenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual agents. Over the past fifteen years, the company has diversified their product offerings and embarked on a global expansion. Continue reading Creative Virtual Announces Celebration of the Company’s Fifteenth Anniversary
Talkdesk to assist veterans charity with cloud contact centre solution
Talkdesk, the enterprise contact centre platform, was selected by Wounded Warrior Project® (WWP) as its contact centre solutions provider. WWP, a national, nonpartisan organization, top rated by Charity Navigator, helps veterans and service members who incurred a physical or mental injury, illness or wound. WWP’s warrior Resource Center will use this platform to more efficiently connect, serve and empower wounded warriors. Continue reading Talkdesk to assist veterans charity with cloud contact centre solution
Pindrop Launches Voice Identity Platform for IoT, Voice Assistants, Smart Homes and Offices, and Connected Cars
Pindrop®, the pioneer in voice security and authentication at CES 2019 announced the launch of its Voice Identity Platform to extend its proven enterprise-grade technology beyond the call center and into the Internet of Things (IoT), voice assistants, smart homes and offices, and connected cars. Continue reading Pindrop Launches Voice Identity Platform for IoT, Voice Assistants, Smart Homes and Offices, and Connected Cars
Plantronics cloud solutions finish strong in 2018 for customers and partners
Plantronics, an audio pioneer and unified communications technology leader, has announced a new version of its Plantronics Manager Pro cloud software along with partner momentum in adopting Polycom Device Management Services (PDMS-SP) cloud solution. Continue reading Plantronics cloud solutions finish strong in 2018 for customers and partners
Aspect Software to be acquired by Vector Capital
Aspect, a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions announced it has entered into a definitive merger agreement to be acquired by Vector Capital, a leading private equity firm specialising in transformational investments in established technology businesses. Continue reading Aspect Software to be acquired by Vector Capital