Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. Continue reading Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth
Monthly Archives: January 2019
Ingenico launches IBM Watson-enabled chatbot to enhance customer experience
Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience. Continue reading Ingenico launches IBM Watson-enabled chatbot to enhance customer experience
TaskUs Announces Meteoric Growth in 2018
TaskUs, the world’s leading customer experience and business process outsourcing firm for high-growth companies, celebrated its tenth year in business with exceptional growth and achievements. An unparalleled work environment, an all-star team and a commitment to great customer service, paired with digital innovation, made 2018 a banner year for the company. Continue reading TaskUs Announces Meteoric Growth in 2018
8×8 Receives TechTarget Award for Cloud Communications Solution
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced it has received a TechTarget Network Innovation award for 8×8 X Series, 8×8’s one cloud solution for business communications and contact centre that allows companies to operate at the new speed of business. Continue reading 8×8 Receives TechTarget Award for Cloud Communications Solution
NICE announces introduction of the NICE Robotic Automation Community
NICE announced the introduction of the NICE Robotic Automation Community, a global, communal educational platform providing vast resources and assets to accelerate the professional growth of the fast growing Robotic Process Automation (RPA) industry. The proliferation of RPA across industries is driving an upsurge in the need for professionals with specialist automation skills, a trend that is expected to continue. Continue reading NICE announces introduction of the NICE Robotic Automation Community
Omni-digital vs omni-channel: what is the difference?
One of the greatest challenges of retaining customer loyalty is offering customer care that is both personalised and seamless. Even though individualisation has established itself as a prerequisite for quality customer care experience, companies still need to pay close attention to users and consumers on every channel. Continue reading Omni-digital vs omni-channel: what is the difference?