For the second year running, PCI Pal, the specialist provider of secure payment solutions for contact centres, has been presented with an award at the PCI 2019 Awards for Excellence for its role in helping organisations across the globe meet the challenges of PCI DSS compliance. Continue reading PCI Pal honoured at the PCI 2019 Awards for Excellence for second consecutive year
Monthly Archives: January 2019
NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report
NICE inContact, a NICE business announced that NICE inContact CXone – the world’s #1 cloud customer experience platform – received the highest average product satisfaction rating from its customers as well as the highest rating for overall vendor satisfaction, according to a new report by contact centre, back-office and real-time analytics research and consulting firm DMG Consulting LLC. Continue reading NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report
babble launches new specialist contact centre business unit and appoints Mark Jordan as managing director
babble, one of the UK’s leading providers of cloud-based communications technology, has recently appointed Mark Jordan as managing director of its new specialist business unit, babble contact. Continue reading babble launches new specialist contact centre business unit and appoints Mark Jordan as managing director
Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe
Mitel® announced the results of its new Europe-wide survey, “Cloud adoption as viewed by European Companies.” The study analyzes the attitudes and priorities of executives in eight European countries, examining their perceptions and motives for migrating to a cloud-based model for their business communications. Continue reading Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data
Teleopti, a global provider of workforce management (WFM) software, announced the general availability of Insights, a cloud-based business intelligence tool, using Microsoft Power BI. Insights helps companies discover the power of their WFM and customer experience data through extensive reporting functionality and personalized, interactive analysis. Continue reading Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data
Resistance to change – the arch nemesis of customer experience
According to Patrik Vesterberg at Teleopti, tried and tested isn’t always best. Here, he explains why change is good and outlines a flexible philosophy to kickstart the transformation of your customer interactions… Continue reading Resistance to change – the arch nemesis of customer experience