Medallia Extends Employee Experience Suite With New AI Powered Applications

Medallia, the global Experience Management leader, announced new additions to Medallia’s Employee Experience (EX) suite that enable business and human resource (HR) professionals to create, manage and scale superior employee experiences within and across the entire employee lifecycle. Continue reading Medallia Extends Employee Experience Suite With New AI Powered Applications

Avaya Opens New Customer Experience Centre in Guildford

Following a year of investment and development, Avaya announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest contact centre, communication and collaboration technology that is enabling the digital workplace and excellent digital customer experiences. Continue reading Avaya Opens New Customer Experience Centre in Guildford

IPCortex launches new call recording service, CallStash

IPCortex, the British communications software developer announces its new cloud-based call recording service, CallStash. Designed to meet the needs of businesses demanding long-term storage and assured, easy access to business-critical call recordings, CallStash provides secure call categorisation, archiving and retrieval for all customers using IPCortex Hosted Suite. Continue reading IPCortex launches new call recording service, CallStash

Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications

B2C marketing automation company Selligent Marketing Cloud announced that leading UK publisher TI Media (formerly Time Inc. UK) has chosen the company to support multi-channel marketing automation efforts to create quality content that entertains and fuels the passions of millions of consumers every day. Continue reading Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications