Clarabridge Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, revealed new digital customer care innovations at its 11th annual Clarabridge Customer Connections (C3) conference. Continue reading Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement
Daily Archives: May 1, 2019
Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre
Serenova announced a strategic partnership with Key IVR, a prominent cloud-based secure payment provider for the contact centre. The partnership enables Serenova to offer an agent-assisted payment solution via the cloud for today’s customer focused organizations. Now even the most complex contact centres can have access to a fully-integrated, flexible solution designed to ensure their organization’s contact centre agents are never exposed to sensitive payment and card holder data. Continue reading Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre
Bright Pattern Cloud Contact Center Software Selected by the Market-Leading BPO, The Connection
Bright Pattern “makes The Connection” by transitioning The Connection, market leading BPO from outdated on-premises-based technology to the cloud to benefit from instant innovation, reliable uptime, flexibility, and scalability. Continue reading Bright Pattern Cloud Contact Center Software Selected by the Market-Leading BPO, The Connection
Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service
Today’s smart connected televisions and intelligent home appliances are sophisticated devices which require a new approach to servicer training and specialized technician tools to ensure the best possible customer service. Continue reading Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service