Bright Pattern “makes The Connection” by transitioning The Connection, market leading BPO from outdated on-premises-based technology to the cloud to benefit from instant innovation, reliable uptime, flexibility, and scalability. Continue reading Bright Pattern Cloud Contact Center Software Selected by the Market-Leading BPO, The Connection
Monthly Archives: May 2019
Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service
Today’s smart connected televisions and intelligent home appliances are sophisticated devices which require a new approach to servicer training and specialized technician tools to ensure the best possible customer service. Continue reading Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service