Santander has announced plans to offer telephone banking customers the option to verify their identity through an innovative combination of ‘Phone ID’ and biometric ‘Voice ID’ technology, making its authentication process simpler and more secure than ever. Continue reading Santander makes telephone banking more convenient than ever with combined voice and phone ID authentication
Monthly Archives: May 2019
IP Integration bolsters its cloud-based portfolio with Genesys
IP Integration (IPI), the digital contact centre specialist announced that it is now partnering with Genesys in order to provide its customers with the widest choice of best-of-breed, cloud-based contact centre solutions. Continue reading IP Integration bolsters its cloud-based portfolio with Genesys
VOSS-4-UC Version 19.1.1 Becomes Generally Available
VOSS Solutions announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation. Continue reading VOSS-4-UC Version 19.1.1 Becomes Generally Available
Echo wins billing software contract with SES Water and SES Business Water
Echo Managed Services, the outsourced utilities market specialist, has won its first major UK contract for its proprietary new cloud-based software, Aptumo. Continue reading Echo wins billing software contract with SES Water and SES Business Water
Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement
Clarabridge Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, revealed new digital customer care innovations at its 11th annual Clarabridge Customer Connections (C3) conference. Continue reading Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement
Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre
Serenova announced a strategic partnership with Key IVR, a prominent cloud-based secure payment provider for the contact centre. The partnership enables Serenova to offer an agent-assisted payment solution via the cloud for today’s customer focused organizations. Now even the most complex contact centres can have access to a fully-integrated, flexible solution designed to ensure their organization’s contact centre agents are never exposed to sensitive payment and card holder data. Continue reading Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre