TechSee, a global leader in Visual Customer Assistance powered by AI and augmented reality, released the results of an extensive data analysis it conducted to explore the impact of its technology on contact centre and customer service KPIs. Continue reading TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs
Daily Archives: June 12, 2019
Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities
Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centres. Continue reading Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities
Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service
Vonage, a global business cloud communications leader, has won the Light Reading Leading Lights award for the Most Innovative Business Cloud Service. Vonage received the award for its Vonage Business Cloud (VBC) platform. Continue reading Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service