Fuze Named a Visionary in the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise, announced that Gartner, Inc. has recognized the company as a Visionary in its 2019 Magic Quadrant for Unified Communications as a Service, Worldwide. Continue reading Fuze Named a Visionary in the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

Salesforce Signs Definitive Agreement to Acquire ClickSoftware

Salesforce announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact centre to the field to deliver more connected, intelligent customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire ClickSoftware

Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide

Luminoso announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers the fastest way for businesses to analyze unstructured text data, such as product reviews, open-ended survey responses, and support tickets.​​ Continue reading Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide

Gridspace Announces Partnership and Network Integration with Twilio Voice Platform

Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform