Salesforce is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. Continue reading “Hey Einstein”— Salesforce Brings Voice to Every Customer Experience
Daily Archives: November 19, 2019
Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level
Helpshift, a platform revolutionizing customer service technology, announced its integration with Amazon Connect. Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, artificial intelligence (AI), and bots to provide a frictionless, cross-channel experience to customers. Continue reading Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level
Vonage announces strategic alliance with Grant Thornton to accelerate the digital transformation of financial services organizations
Vonage, a global business cloud communications leader announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organizations, as they seek to outcompete on customer experience. Continue reading Vonage announces strategic alliance with Grant Thornton to accelerate the digital transformation of financial services organizations
NexTechAR Teams with LivePerson to Personalize Augmented Reality Through Conversational Commerce
NexTech AR Solutions, the industry leader in augmented reality, is pleased to announce it has partnered with LivePerson (NASDAQ:LPSN), a global leader in conversational commerce solutions, to integrate augmented reality (AR) for enhanced product views and 3D advertising into LivePerson’s AI-powered conversational commerce platform. Continue reading NexTechAR Teams with LivePerson to Personalize Augmented Reality Through Conversational Commerce