Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier for Lot 13 of the Crown Commercial Service’s (CCS)Network Services 2 framework for contact centre services.

This agreement allows Business Systems to provide call and contact centre services to all UK public sector organisations.

Lot 13 specifically relates to the provision of technology that enables outbound contact, response to an incoming contact and the ability to route the contact to a predefined destination and associated equipment maintenance and support. Public sector customers are expected to benefit from flexible contracts, lower costs and increased efficiency.

“We already have a range of valued public sector customers, including the Home Office and Gwent Police, so we fully expect that joining Network Services 2 will help us to continue to grow our public sector business,” added Richard Mill, Managing Director, Business Systems. “As one of only 40 suppliers in Lot 13 we believe Business Systems can provide highly competitive and effective call centre solutions to public sector organisations of all types and sizes.”

This second iteration of the Network Services framework features 95 suppliers, 58 per cent of which are SMEs.

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2018/19, CCS helped the public sector to achieve commercial benefits worth £945m – supporting world-class public services that offer best value for taxpayers.

About Business Systems (UK) Ltd

Business Systems (UK) Ltd is the UK’s largest and most established independent workforce optimisation and cloud contact centre solution specialist. Founded in 1988 to service public sector organisations, financial institutions and call centres across all industries, the company has built an impressive reputation for implementing complex projects on time and counts among its customers institutions such as the Home Office, Capita, Shell, UK Power Networks, NATS and many emergency services and councils across the UK.

Business Systems expertise spans systems design, project management, implementation, consultancy and ongoing service delivery and support. As customers demand increasing sophistication in their voice and data applications, we have built a reputation as a leading cloud contact centre provider, systems integrator and workforce optimisation specialist.

To find out more visit www.bslgroup.com

About Crown Commercial Service

Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.

To find out more about CCS, visit: www.crowncommercial.gov.uk