TTEC has won 2 awards in recognition of delivering customer experience excellence in the European contact centre industry after being named finalist across 3 categories at the European Contact Centre & Customer Service Awards (ECCCSA’s), held in London.

The ECCCSAs are the longest running and largest awards programme in the customer contact industry, and recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

TTEC Krakow was awarded the prestigious “Outsourced Contact Centre of the Year” for demonstrating customer experience excellence – judges were looking for the best outsourced operation and clear evidence of an efficient and effective customer and colleague focused operation.

In addition TTEC in EMEA was given a silver award for “Best Pan-European Contact Centre of the Year” – judges were looking for the best pan-European outsourced contact centres from organisations that have two or more contact centres located in two different European Countries. . TTEC’s winning contact centres were in Krakow, Dublin, Athens, Belfast, Sofia and Plovdiv.

TTEC was also named a finalist for “Best Employer – Great Places to work”.

Iain Banks, VP of International Markets at TTEC, commented; “TTEC is delighted to have our Krakow contact centre recognised as industry leaders with the “Outsourced Contact Centre of the Year” award. As we continue to successfully disrupt the European CX market, this accolade demonstrates the passion and commitment our people provide to our clients 365 days of the year, always going the extra mile and responding to their needs. Our Krakow operation is testament of the hard work and success TTEC are demonstrating in providing customer experience excellence across the European region.

For TTEC to also win an award for “Best Pan-European Outsourced Contact Centre of the Year” is a huge accolade and a proud moment in our journey to be the European customer experience and technology services provider of choice. Congratulations to my colleagues in our operations in Krakow, Dublin, Athens, Belfast, Sofia and Plovdiv.”

The ECCCS awards come on the back of TTEC in EMEA winning a raft of awards as they also won “Best Business Improvement Strategy” at the Contact Centre Network Northern Ireland (CCNNI) Awards, a bronze for “Best Large Contact Centre” at the UK CCF National Awards, and most recently a global CCA Excellence Award for runner-up in “BPO Team of the Year”.

For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea.