LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps

LogMeIn announced it is making it easier than ever for customers to engage with businesses on the messaging applications they prefer to use. Bold360’s latest release helps businesses transform contact centres by offering always-on, scalable, and best-in-class customer engagement on the most popular global messaging channels including WhatsApp, WeChat, Facebook Messenger, and SMS Text. Continue reading LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps

Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions

An affiliate of Warburg Pincus, a global private equity firm focused on growth investing, and Vivtera, a global business process management (“BPM”) and transformation partner, today announced the acquisition of Arise Virtual Solutions (“Arise”), a leading provider of business process services from the previous investor, Strait Lane Capital Partners (“Strait Lane”). Financial terms of the transaction were not disclosed. Continue reading Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions

Talkdesk Appoints Chad Gaydos as Chief Customer Officer

Talkdesk®, the cloud contact centre for innovative enterprises announced the addition of a new chief customer officer (CCO) position to its c-suite. Talkdesk CCO Chad Gaydos is the company’s first senior executive focused on creating and nurturing a corporate culture devoted to customer experience at every level. Continue reading Talkdesk Appoints Chad Gaydos as Chief Customer Officer

Confirmit announces AI-driven digital experience solutions

Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience that delivers richer insights from Customer Experience and research programmes. The latest innovations simplify the challenges of understanding and acting on digital feedback. Continue reading Confirmit announces AI-driven digital experience solutions

Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy

Boxever, the AI-driven personalisation platform is announcing a five-year contract with Norwegian Air Shuttle to provide its solutions as the backbone of the airline’s long-term personalisation strategy. The airline’s multi-year plans include an extensive roadmap to deliver a more relevant, personalised customer experience across all of its customer interactions. Continue reading Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy

LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise

LiveVox, the leading provider of customer service and digital engagement tools announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber). Continue reading LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise

OnviSource Introduces Liaa™ Intelligent Virtual Agent

OnviSource announced the release of its new solution for AI-driven chatbot and self-service capability, Liaa Intelligent Virtual Agent (IVA) Version 2.0 for contact centres and enterprises of all sizes, powered by Company’s proprietary Robotic Process Automation and multi-engine artificial intelligence (AI), iMachine™. Continue reading OnviSource Introduces Liaa™ Intelligent Virtual Agent

Slater and Gordon selects 8×8 to transform its customer service

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the leading UK legal business Slater and Gordon has selected its X Series cloud communications solution for three of their main telephony operation sites offices across England. Continue reading Slater and Gordon selects 8×8 to transform its customer service