Stay ahead of the game with high volume contact handling

According to research from Salesforce, 80% of customers say that the experience a company provides is as important as its products and services. It is now more vital than ever for contact centres to be able to cope with high levels of demand, because customers are demanding better experience from every service. Contact centres need to be reachable anytime, anywhere and by any means.

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Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording

Ribbon Communications, a global software leader in secure and intelligent cloud communications solutions announced that it has expanded its collaboration with Amazon Web Services (AWS) to enable simplified forwarding of Voice over Internet Protocol (VoIP) audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC). Continue reading Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording

BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia, a wholly owned subsidiary of RingCentral, to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office® and RingCentral Contact Centre™ solutions across its entire staff. The implementation and cutover took place in October 2019. Continue reading BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions