Monthly Archives: December 2019

Technology

iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities

iperceptions, a global leader in Customer Experience Management (CEM) solutions announced the public release of iper.loop, helping brands close the feedback loop with customers in real-time and pinpoint where in the customer journey their customers experience the most friction. Continue reading iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities →

Awards

[24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

[24]7.ai, a global leader in intent-driven customer engagement solutions, today announced that its flagship product [24]7 AIVA was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition →

Market Research

Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres

Contexta360, a leading speech analytics, AI and conversational computing company released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. Continue reading Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres →

Technology

Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service

For the second year in a row, leader in cloud communications solutions, Content Guru (storm®), has scored highest in the High-Volume Customer Call Centre use case in Gartner’s 2019 Critical Capabilities for Contact Centre as a Service report. Continue reading Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service →