A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact centre platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. Continue reading Major Airline Selects Bright Pattern Cloud Contact Center Software
Daily Archives: February 6, 2020
Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business
Qualtrics, the leader in customer experience and creator of the experience management category announced the appointment of customer experience industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global strategy, growth, delivery, and operations of Qualtrics’ customer experience offerings. Continue reading Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business
Napier Park Financial Partners invests in Kasisto
Kasisto, creators of KAI, the leading digital experience platform for the financial services industry announced that Napier Park Financial Partners has joined a Series B Extension funding round with a $7 million investment in Kasisto, bringing the round’s total to $22 million. Continue reading Napier Park Financial Partners invests in Kasisto