Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation. Continue reading Zendesk Announces Partnership with Tata Consultancy Services
Monthly Archives: March 2020
Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions
Talkdesk® announced Digital Marketing Institute (DMI) selected Talkdesk as its contact centre solutions provider. DMI is the global standard in digital marketing professional learning and certification, with a growing network of customers and partners in more than 150 countries. Continue reading Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions
Bright Pattern chosen by MarketSource to support call centre operations
Bright Pattern, a leading provider of omnichannel cloud contact center software, announced that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. Continue reading Bright Pattern chosen by MarketSource to support call centre operations
Talkdesk announces enhancements to Explore and Studio for comprehensive business intelligence and easy customer journey customization
Talkdesk® unleashes the power of customization to evolve with fluctuating customer needs, changing market dynamics and deliver a differentiated customer experience. Powerful enhancements to Talkdesk Explore and Talkdesk Studio enables enterprises to reduce their dependency on information technology (IT) resources and create complex customizations through simple configuration on an easy-to-use and intuitive user interface. Continue reading Talkdesk announces enhancements to Explore and Studio for comprehensive business intelligence and easy customer journey customization
[24]7.ai Launches Free Software to Help Businesses Communicate with Consumers
[24]7.ai, a global leader in intent-driven customer engagement solutions announced that it is making its FAQ solution [24]7 Answers and agent console [24]7 Chat available at no charge, to help enterprises dealing with an overwhelming call volume related to the COVID-19 virus. Continue reading [24]7.ai Launches Free Software to Help Businesses Communicate with Consumers
Talkdesk offers business continuity solutions, fastest move to cloud for work-from-home agents
Talkdesk® announced new offers to enable a swift, seamless and secure transition to Talkdesk cloud contact centre solutions. The Talkdesk Business Continuity™ program consists of three solutions designed to enable new and changing business needs as a result of the coronavirus (COVID-19) outbreak. Continue reading Talkdesk offers business continuity solutions, fastest move to cloud for work-from-home agents