LogMeIn has launched the Bold360 Rapid Response FAQ Web Widget to help businesses manage the increase in volume and complexity of questions related to COVID-19 from both customers and employees. Continue reading LogMeIn Launches FAQ Web Widget
Monthly Archives: April 2020
Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit
8×8 announced a readiness kit that helps businesses and organizations prepare their employees to safely and securely work from home. The kit, available for 8×8 customers at support.8×8.com, provides the tools and resources to enable remote work readiness without sacrificing enterprise security, employee productivity and collaboration or customer responsiveness. Continue reading Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit
Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls
Five9 announced that the company partnered with one of the largest global telecommunications companies to stand up and host a COVID-19 financial relief hotline that is facilitating 30,000 concurrent calls. Continue reading Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls
UJET Announces Salesforce Sales Cloud Integration
UJET Inc., a leading provider of customer support communications and solutions, announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. Continue reading UJET Announces Salesforce Sales Cloud Integration
UK Businesses Struggling to Meet Customer Expectations
UK businesses are failing to satisfactorily answer over a third (36%) of all routine queries asked on the web, email, Twitter and Facebook, with performance dropping by 5% since 2019. The research, from customer service software provider Eptica, an Enghouse company, found companies offering working live chat has increased to 32% in comparison to just 26% in 2019. Continue reading UK Businesses Struggling to Meet Customer Expectations
TSB launches Smart Agent
TSB has launched a new Smart Agent function on its website (www.tsb.co.uk) to give customers immediate access to the measures the Bank has introduced during the coronavirus pandemic, including how to apply for a repayment holiday on mortgages, personal loans and business loans. Continue reading TSB launches Smart Agent