LogMeIn is making it simple and safe for organizations to provide exceptional customer and employee experiences with enhanced visual support solutions. Building on LogMeIn’s industry leading remote support offer Rescue Lens, the new Rescue Live Lens elevates video-based support to the next level by eliminating the need to download and install an app, providing a more seamless and convenient user experience. Continue reading LogMeIn Virtualizes Face-to-Face Tech Support with Rescue Live Lens →

NICE inContact, a NICE business and the leader in cloud contact centre solutions announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and optimization (WFO) capabilities to ensure agents are productive while working from home. Continue reading CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home →

Natterbox, a leading provider of global voice cloud services, has secured £7.5m of growth equity funding from the Development Capital team at Octopus Investments. The high growth UK scale-up will use the capital to support its continued global expansion, strengthen its sales and marketing operations, and further invest in its rapidly growing customer success and product development teams. Continue reading Natterbox Secures £7.5m of Growth Equity Funding From Octopus Investments →

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. Continue reading CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience →