Monthly Archives: August 2020

Who's Buying What?

SP Madrid enables 100+ Contact Centre Agents to Work Remotely using Ameyo

Ameyo, an omnichannel customer engagement platform, announced that it has enabled SP Madrid, a BPO Collections Leader in Philippines, move its 100+ agents to Remote Contact Center Solutions in less than 2 days, overcoming the challenge of low internet connectivity and bandwidth issues. Continue reading SP Madrid enables 100+ Contact Centre Agents to Work Remotely using Ameyo →

Who's Buying What?

Asian Startups Change the Customer Experience Game with 8×8 Communications APIs

8×8 announced Asian startups Janio Asia and Coda Payments are using 8×8 Communications Platform as a Service (CPaaS) to more effectively reach customers anywhere. 8×8, through its Wavecell acquisition, recently launched CPaaS programmable applications, APIs and delivery capabilities beyond the Asia Pacific region to organisations in the US and the UK. Continue reading Asian Startups Change the Customer Experience Game with 8×8 Communications APIs →

Market Research

New Verint Research Pinpoints Top Priorities Among Electric Utility Consumers That Improve CX, and Reveals How Providers are Responding to COVID-19

Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor experience. These are just a few of the key findings of new research based on a survey of more than 6,200 electrical utility consumers conducted by Verint®. Continue reading New Verint Research Pinpoints Top Priorities Among Electric Utility Consumers That Improve CX, and Reveals How Providers are Responding to COVID-19 →

Technology

Astute Launches Customer Confidence Solution to Gauge Consumer Behaviour During COVID-19

Astute announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution designed to measure customer readiness to return to brick-and-mortar locations and help brands understand how to adjust to changes in preferences in the wake of the COVID-19 pandemic. Continue reading Astute Launches Customer Confidence Solution to Gauge Consumer Behaviour During COVID-19 →

Appointments

Poly appoints Dave Shull President and Chief Executive Officer

Plantronics, Inc. (“Poly” or the “Company”), a global communications company that powers meaningful human connection and collaboration, announced the appointment of Dave Shull as President, Chief Executive Officer and a member of the Company’s Board of Directors (the “Board”), effective September 8, 2020. Mr. Shull succeeds Robert Hagerty, who has served as Interim Chief Executive Officer since February 2020. Continue reading Poly appoints Dave Shull President and Chief Executive Officer →