Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced the release of COMET (Crosslingual Optimized Metric for Evaluation of Translation), an open-source neural framework and metric for Machine Translation (MT) evaluation that has been validated as a top performing metric by the 2020 Fifth Conference on Machine Translation (WMT20). Continue reading Unbabel Launches COMET, Blazing New Trail for Ultra-Accurate Machine Translation
Monthly Archives: December 2020
Gainsight Announces Majority Investment from Vista Equity Partners
Gainsight, the Customer Success company, announced it has signed an agreement to receive a majority investment from Vista Equity Partners (“Vista”), a leading global investment firm focused on enterprise software, data and technology-enabled businesses. Continue reading Gainsight Announces Majority Investment from Vista Equity Partners
Confirmit Named A Leader in the Omdia Market Radar Report on Experience Management Platforms
Confirmit has been named a Leader in the Omdia Market Radar Report on AI-enabled Experience Management Platforms. The market radar report provides a comparative analysis of nine leading enterprise experience management platforms (EXMs), their evolution from enterprise feedback management systems into EXMs through advanced AI, and how to use them to improve the customer experience. Continue reading Confirmit Named A Leader in the Omdia Market Radar Report on Experience Management Platforms
AI & Live Chat: a winning combination
Customers expect immediate results but they also crave the personal touch. Abbie Heslop of EBI.AI discusses how artificial intelligence (AI) can help to achieve the right balance. Continue reading AI & Live Chat: a winning combination
Whistl acquires Clientbase Fulfilment
Founded in 1999, Clientbase is a privately held company based in Paignton, Devon, and offers the full fulfilment service for home shopping companies, including pick & pack, 140 seat contact centre capability, warehousing, returns handling and delivery. Continue reading Whistl acquires Clientbase Fulfilment
PODS® Partners With Five9 to Take their Recognized Customer Care to the Cloud
Five9, a leading provider of the intelligent cloud contact centre, announced that PODS Enterprises, LLC, a pioneer and leader in the containerized moving and storage industry, providing both residential and commercial services in the U.S., Canada, Australia and the UK, has selected Five9 to power their global cloud contact centre. Continue reading PODS® Partners With Five9 to Take their Recognized Customer Care to the Cloud