Kibo, the leader in unified commerce, announced that global analyst firm Forrester Research has named Kibo a Strong Performer in The Forrester Wave™: Experience Optimization Platforms, Q4 2020. Continue reading Kibo Named a Strong Performer in Experience Optimization Platforms Report by Independent Research Firm
Monthly Archives: December 2020
Facebook to acquire Kustomer
Facebook has reached an agreement to acquire Kustomer, a top-rated CRM that enables businesses to effectively manage all customer interactions across channels. Facebook’s goal with Kustomer is simple: to give businesses access to best-in-class tools that deliver excellent service and support. Continue reading Facebook to acquire Kustomer
Swinton Group Boosts Net Promoter Score by 11 Percent with NICE Attended Automation
NICE announced that Swinton Group has transformed customer service and improved both customer and employee experiences by leveraging NICE’s Attended Automation solution. A UK-based insurance retailer with a network of branches across the country, Swinton Group redefined customer service workflows to ensure employees had the right data at the opportune time and next-step guidance at their fingertips with NICE’s Attended Automation solution. Continue reading Swinton Group Boosts Net Promoter Score by 11 Percent with NICE Attended Automation
BT’s refurbished Doncaster office due to open in Spring
BT released new images of its Doncaster Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project will complete early next year. Continue reading BT’s refurbished Doncaster office due to open in Spring
Puzzel launches disruptive new solutions packages to transform customer experience in Europe
Puzzel, the trailblazing innovator of CCaaS for Europe’s leading customer contact centres, has launched a set of customer service solutions packages – Engage, Delight and Inspire.
Continue reading Puzzel launches disruptive new solutions packages to transform customer experience in Europe
Verint Introduces Digital Behavior Analytics
Verint® announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution captures and tracks millions of clicks, gestures, taps, and other actions so organizations can see and analyse how customers navigate digital properties, automate how they find and fix problems, and vastly improve bottom-line outcomes. Continue reading Verint Introduces Digital Behavior Analytics