Monthly Archives: January 2021

Technology

Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience

Episerver announced it has rebranded to Optimizely, following its acquisition of the business last year. Rooted in a proud heritage as a customer-centric digital experience platform (DXP) and Experimentation leader, the new brand reflects the endless innovation potential of digital experiences. Continue reading Episerver Reintroduces Itself as Optimizely with Strategic Rebrand Focused on Optimizing Every Digital Experience →

Appointments

Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives

Astute, a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer. In their new roles, Arlia and Vornhagen will lead Astute’s efforts to bring together marketing, care and commerce experiences. Continue reading Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives →

Who's Buying What?

Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service

MATRIXX Software, a global leader in 5G monetization for the communications industry, announced that Three UK’s new Pay As You Go offering is powered by the Go Digital™ solution, which combines MATRIXX Digital Commerce with Salesforce Communications Cloud and other technologies tailored for mobile providers. Continue reading Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service →

Technology

Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific

Cognigy announced a secured investment funding from Global Brain, one of Japan’s largest venture capital firms. The funding will enable Cognigy to capitalize on its position as a leader in Conversational AI and customer service automation in high-growth markets such as the Asia-Pacific region. Continue reading Cognigy Secures Funding to Meet Growing Demand for Conversational AI in Asia-Pacific →

Who's Buying What?

JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation

JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation →