InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital. Continue reading InMoment Acquires Digital Feedback Leader Wootric
Daily Archives: January 11, 2021
Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio, the customer experience intelligence company, announced that contact centres using Twilio Flex and looking to add powerful workforce engagement management (WEM) capabilities to their business, now have simplified access to Calabrio ONE through the Twilio Flex Ecosystem. Continue reading Calabrio ONE Now Available via Twilio Flex Ecosystem
Genesys Creates 100 New Jobs at its R&D Centre for Digital and Artificial Intelligence in Galway Ireland
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it is creating 100 new software roles in Ireland. Continue reading Genesys Creates 100 New Jobs at its R&D Centre for Digital and Artificial Intelligence in Galway Ireland
Haptik introduces Conversational IVR solution to enable omnichannel virtual assistants
Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational IVR solution in partnership with Audiocodes. This solution is powered by Haptik’s acclaimed Natural Language Processing technology and pre-built conversation flow capabilities. Continue reading Haptik introduces Conversational IVR solution to enable omnichannel virtual assistants
Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform to Power Healthcare’s ‘Digital Front Door’
Nuance launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Continue reading Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform to Power Healthcare’s ‘Digital Front Door’
Dialpad Offers 100% Uptime Service Level Agreement (SLA)
Dialpad, the leading cloud communications platform for AI-powered calling, conferencing and contact centres, announced a 100% uptime Service Level Agreement (SLA) for Dialpad Enterprise users. Continue reading Dialpad Offers 100% Uptime Service Level Agreement (SLA)