Kustomer, a top-rated CRM for modern customer experiences, released a new report on the shifting expectations of retail customer service, underscoring the need for continued investment in customer service and the importance of delivering consistent, omnichannel service throughout the customer journey. Continue reading Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service
Daily Archives: May 5, 2021
Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
Infobip, a global leader in omnichannel cloud communications has been named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Continue reading Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
Upstream Works Software, a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact centre solutions that are optimized for enterprises and enable contact centres to personalize engagements and increase efficiency with a scalable and cost-effective platform. Continue reading Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises