Medallia, the global leader in customer and employee experience, and KPMG in the UK, announced that they have been selected to deliver Marks & Spencer’s new Voice of the Customer Programme across its UK and International business. Continue reading Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme
Daily Archives: June 9, 2021
LogMeIn Expands GoToConnect Contact Centre Offerings
LogMeIn, Inc. a leading provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced new offerings in the Contact-Centre-as-a-Service (CCaaS) space with a new outbound calling solution designed for sales organisations and expanded inbound capabilities. Continue reading LogMeIn Expands GoToConnect Contact Centre Offerings
Royal Air Force and Royal Navy Select Pega’s Low-Code Software for Digital Transformation
Pegasystems, the software company that crushes business complexity at the world’s leading enterprises, announced it has been chosen by the Royal Navy (RN) and the Royal Air Force (RAF) to develop a new, joint low-code platform for candidate recruitment. Continue reading Royal Air Force and Royal Navy Select Pega’s Low-Code Software for Digital Transformation
Sinch to acquire MessageMedia
Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire MessageMedia, a leader in mobile messaging solutions for small and medium-sized businesses in the United States and Australia, New Zealand, and Europe. Continue reading Sinch to acquire MessageMedia
European Luxury Retailer Uses Bright Pattern Contact Center Software to Connect In-Store Personnel with Online Customers Using Mobile Messengers and Video
Bright Pattern, a leading provider of AI-powered cloud contact centre software, has been deployed by a leading luxury retailer in Europe to expand digital channels and connect in-store associates with online customers during the COVID-19 pandemic using emerging digital channels such as the messenger app WhatsApp. Continue reading European Luxury Retailer Uses Bright Pattern Contact Center Software to Connect In-Store Personnel with Online Customers Using Mobile Messengers and Video
SurveyMonkey Parent Company Relaunches as Momentive
SurveyMonkey announced that it is relaunching as Momentive, an agile experience management company focused on helping customers shape what’s next. Leveraging SurveyMonkey’s rich history of providing intuitive, agile software solutions, Momentive will empower decision-makers to act with speed and agility. Continue reading SurveyMonkey Parent Company Relaunches as Momentive