Verint® announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a proven leader in hiring automation. The acquired technology automates the candidate evaluation process and leverages AI to analyse answers to interview questions, providing insights to help hiring managers make more informed decisions. Continue reading Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing
Daily Archives: June 22, 2021
redk and Mindsay Partner to Deliver Seamless Customer Experience Automation
redk, a leading expert in the field of CRM and Customer Experience, and Mindsay, a top-ranked Conversational AI platform, have joined forces to deliver best-in-class Customer Experience Automation. Continue reading redk and Mindsay Partner to Deliver Seamless Customer Experience Automation
Vivienne Westwood Selects Mapp to Deliver Customer Personalisation
Mapp, the international provider of insight-led customer experiences, has announced it has been appointed by global fashion brand Vivienne Westwood to provide the company’s Customer Data Platform (CDP). This platform will drive its digital communication strategy forward while delivering personalised and targeted customer communications. Continue reading Vivienne Westwood Selects Mapp to Deliver Customer Personalisation
Connect acquires ServiceCX
Communications experts Connect have announced the acquisition of customer care solution provider, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre. Continue reading Connect acquires ServiceCX
LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system
LivePerson, a global leader in conversational AI, announced the debut of its proprietary Meaningful Automated Conversation Score (MACS), the only way to measure conversations with bots from the customer’s point of view. Continue reading LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system
ConvergeOne acquires NuAge Experts
ConvergeOne, a leading services-led technology solution provider of collaboration, cloud, and digital infrastructure solutions, announced that it has acquired NuAge Experts, a premier Salesforce services provider. Continue reading ConvergeOne acquires NuAge Experts