Daily Archives: June 15, 2021

Technology

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Continue reading NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls →

Acquisitions & Mergers

Unisys to Acquire Unify Square for $152.5 Million

Unisys Corporation, a global IT solutions company, announced that it has entered into an agreement to acquire Unify Square, the leading experience management provider for secure collaboration and communications platforms, for $152.5 million on a cash-free, debt-free basis. Unisys is funding the transaction with cash on hand. Continue reading Unisys to Acquire Unify Square for $152.5 Million →

Technology

Neustar Launches TRUSTID Solutions for More Informed, Secure Connections

Neustar Inc., a global information services and technology company and leader in identity resolution, has launched Neustar TRUSTID Solutions, a suite of solutions designed to help organizations reduce fraud, improve contact centre efficiency and comply with consumer protection regulations. Continue reading Neustar Launches TRUSTID Solutions for More Informed, Secure Connections →

Appointments

LiveVox Hires Industry Veteran Dan DeLozier to Lead Channel Strategy & Expansion

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced the hire of Dan DeLozier as Area Vice President of Channel and Alliances. LiveVox will draw on DeLozier’s 16 years of experience building and managing successful channel programs to bolster its sales and marketing efforts and capitalize on digital transformation opportunities across the massive contact centre software market. Continue reading LiveVox Hires Industry Veteran Dan DeLozier to Lead Channel Strategy & Expansion →

Technology

Kofax Intelligent Automation Platform Features Expanded Low-Code Capabilities

Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, announces the latest release of its Intelligent Automation Platform. The new release accelerates deployments by better enabling citizen as well as professional developers, resulting in greater business value and a shorter return on investment (ROI) for customers. Continue reading Kofax Intelligent Automation Platform Features Expanded Low-Code Capabilities →