NEC Continues Global Launch of UNIVERGE BLUE® Cloud Platform Services to the UK Market

NEC Corporation (NEC), a leading, financially stable provider and integrator of advanced IT, communications, networking and biometric solutions, is announcing the general availability of NEC UNIVERGE BLUE® CONNECT, a fully integrated unified communications as a service solution (UCaaS), and NEC UNIVERGE BLUE® ENGAGE, a contact centre as a service (CCaaS) solution, in the UK. Continue reading NEC Continues Global Launch of UNIVERGE BLUE® Cloud Platform Services to the UK Market

Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth

Cognigy, a global leader in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, announced today it has raised $44 million in Series B funding led by global venture capital and private equity firm, Insight Partners, and joined by existing investors DN Capital, Global Brain, Nordic Makers, Inventures and Digital Innovation and Growth. Continue reading Cognigy Secures $44M in Series B Funding to Facilitate Global Customer and Employee Growth

Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™

Maintel, the cloud and managed services company, working in tandem with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have enabled The Telegraph Media Group (TMG), a leading publisher, to transition from an on-premise telephony solution to a cloud-based UCaaS platform using Avaya Cloud Office™ by RingCentral®. Continue reading Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™

Facebook Announces Messenger API Support for Instagram, Selects Pypestream as an Early Partner

Today, Messenger from Facebook is announcing the general availability of Messenger API support for Instagram at F8 Refresh. Prior to this announcement, Facebook partnered with Pypestream, a patented AI-powered customer engagement solution, to be included in a small number of select beta testers. Continue reading Facebook Announces Messenger API Support for Instagram, Selects Pypestream as an Early Partner

Genesys Announces Support for New Instagram Messaging

Genesys®, a global leader in cloud customer experience and contact centre solutions, has announced new Messenger API support for Instagram, providing companies with a new way to interact and orchestrate personalised experiences across marketing, sales and service for customers on one of the world’s largest social media platforms. Continue reading Genesys Announces Support for New Instagram Messaging