LivePerson, a global leader in conversational AI, and Adobe announced an integration to help brands transform digital customer experience by seamlessly extending personalization from digital experiences into messaging channels and one-to-one conversations at massive scale. Continue reading LivePerson and Adobe transform digital experiences with conversational AI and personalization
Daily Archives: June 16, 2021
Ventrica launches Digital Multilingual Bureau
Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require cost-effective and low risk multilingual and digital customer service support as they launch and expand into new territories. Continue reading Ventrica launches Digital Multilingual Bureau
Yext research finds site search is outdated
Yext, the AI Search company, has released research that shows a serious failure by businesses in communicating accurate and up to date information with consumers. Continue reading Yext research finds site search is outdated
Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles
e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent chatbot and will make the company’s customer service even more efficient. Continue reading Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles
Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise
Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise
SocialChorus and Dynamic Signal Combine to Transform the Digital Employee Experience
SocialChorus and Dynamic Signal, two high-growth SaaS leaders in the digital employee experience (DEX) space, announced that they have entered into a definitive merger agreement. Sumeru Equity Partners (SEP) will make a significant new growth investment in SocialChorus and subsequently fund the combination with Dynamic Signal. Continue reading SocialChorus and Dynamic Signal Combine to Transform the Digital Employee Experience