Find out how Royal London centralised their resource planning activities, halved their complaints, and raised their NPS scores from 52 to 64 with a Workforce Management solution… Continue reading Case Study: Royal London Boosts Employee Engagement Score to 83% with Workforce Management
Daily Archives: June 24, 2021
A Connected Enterprise – 3 ways to turn theory into practice
In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre… Continue reading A Connected Enterprise – 3 ways to turn theory into practice
Doxim Announces Launch of Omnichannel CCM Solution in the UK
Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, officially announced that it will expand the market reach of its omnichannel CCM solution by launching the platform in the United Kingdom. Continue reading Doxim Announces Launch of Omnichannel CCM Solution in the UK
Genesys Launches Genesys DX, the Next Chapter in Customer Engagement
Genesys®, a global cloud leader in customer experience orchestration, announced Genesys DX, the company’s new standalone digital customer engagement offering. Genesys DX leverages the company’s CX expertise and Genesys AI, predictive engagement to enhance the conversational AI and dynamic knowledge base capabilities from the Bold360 acquisition, which closed in May. Continue reading Genesys Launches Genesys DX, the Next Chapter in Customer Engagement
Military families gain new digitalised platform for securing and maintaining service family accommodation
Sopra Steria has announced it will support Pinnacle Group fulfil the newly awarded National Accommodation Management contract, as part of the Ministry of Defence’s (MoD) Future Defence Infrastructure Services (FDIS) Accommodation contract. Continue reading Military families gain new digitalised platform for securing and maintaining service family accommodation
Disruptive New Customer Engagement Model Slashes Costs by More than 20 Percent
[24]7.ai, Inc., a recognized leader in omni-channel conversational AI and contact centre services announced the availability of Managed Customer Engagement (MCE), a fully managed service offering to drive CX transformation. Continue reading Disruptive New Customer Engagement Model Slashes Costs by More than 20 Percent