Global communications company Infobip announces the launch of its Infobip Startup Tribe programme. The programme will be led by newly appointed director Nikola Pavesic who joins from one of the world’s largest business media publishers and Financial Times parent company – Nikkei. Continue reading Infobip launches Infobip Startup Tribe, its new global startup programme
Monthly Archives: May 2021
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy
Birmingham City Council has embarked on a Customer Service programme to bring together, build upon and accelerate existing work, whilst identifying and implementing the required activities to ensure the Council is a truly customer-centric organisation. Continue reading Birmingham City Council selects Agilisys for best-in-class customer engagement strategy
Yalo Raises Series C Financing To Strengthen Leadership In Conversational Commerce
Yalo, the leading conversational commerce (c-commerce) platform previously known as Yalochat, has raised $50 million in a Series C round of financing, bringing total capital raised to date to $75 million. The round was led by existing venture investor B Capital Group, a venture capital firm co-founded by Eduardo Saverin. Continue reading Yalo Raises Series C Financing To Strengthen Leadership In Conversational Commerce
Mitel Partners with Five9 to Expand Cloud Contact Centre Portfolio
Mitel®, a global leader in business communications, announced a strategic partnership with Five9, a leading provider of the intelligent cloud contact centre, which will provide customers and partners worldwide with access to a leading contact centre as a service (CCaaS) solution that operates seamlessly with Mitel’s unified communications solutions. Continue reading Mitel Partners with Five9 to Expand Cloud Contact Centre Portfolio
Dura Software Acquires Workforce Optimization Software Company DVSAnalytics
Dura Software, specialists in acquiring and operating hyperniche software products, announced the acquisition of DVSAnalytics, Inc., an industry leader in developing workforce optimization (WFO) solutions designed for contact centres. The acquisition moves Dura Software into the contact centre space of the telecommunications industry, heightened by the work-from-home movement of the past year. Continue reading Dura Software Acquires Workforce Optimization Software Company DVSAnalytics
BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio
IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has been selected to monitor, manage, and ensure the highest quality experience for users of BT’s managed unified communications and collaboration services, BT Meetings, which are delivered to multinational customers via its new digital service platform. Continue reading BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio
SVL partners leading outsourcer Ascensos to provide outstanding new service to contact centre clients.
SVL is delighted to announce its partnership with Europe’s leading customer service outsourcer, Ascensos, to deliver a brand new bespoke Amazon Connect platform that will revolutionise both their service to clients and agent experience. Continue reading SVL partners leading outsourcer Ascensos to provide outstanding new service to contact centre clients.