Yalo Raises Series C Financing To Strengthen Leadership In Conversational Commerce

Yalo, the leading conversational commerce (c-commerce) platform previously known as Yalochat, has raised $50 million in a Series C round of financing, bringing total capital raised to date to $75 million. The round was led by existing venture investor B Capital Group, a venture capital firm co-founded by Eduardo Saverin. Continue reading Yalo Raises Series C Financing To Strengthen Leadership In Conversational Commerce

Mitel Partners with Five9 to Expand Cloud Contact Centre Portfolio

Mitel®, a global leader in business communications, announced a strategic partnership with Five9, a leading provider of the intelligent cloud contact centre, which will provide customers and partners worldwide with access to a leading contact centre as a service (CCaaS) solution that operates seamlessly with Mitel’s unified communications solutions. Continue reading Mitel Partners with Five9 to Expand Cloud Contact Centre Portfolio

Dura Software Acquires Workforce Optimization Software Company DVSAnalytics

Dura Software, specialists in acquiring and operating hyperniche software products, announced the acquisition of DVSAnalytics, Inc., an industry leader in developing workforce optimization (WFO) solutions designed for contact centres. The acquisition moves Dura Software into the contact centre space of the telecommunications industry, heightened by the work-from-home movement of the past year. Continue reading Dura Software Acquires Workforce Optimization Software Company DVSAnalytics

BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio

IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has been selected to monitor, manage, and ensure the highest quality experience for users of BT’s managed unified communications and collaboration services, BT Meetings, which are delivered to multinational customers via its new digital service platform. Continue reading BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio

SVL partners leading outsourcer Ascensos to provide outstanding new service to contact centre clients.

SVL is delighted to announce its partnership with Europe’s leading customer service outsourcer, Ascensos, to deliver a brand new bespoke Amazon Connect platform that will revolutionise both their service to clients and agent experience. Continue reading SVL partners leading outsourcer Ascensos to provide outstanding new service to contact centre clients.

Hyro Raises $10.5M in Series A Funding to Replace Chatbots and IVR Systems with Adaptive Communications

Hyro, a leader in conversational artificial-intelligence (AI) solutions, announced that it has closed a $10.5 million Series A funding round led by Spero Ventures, with participation from the leading cloud communications platform Twilio Inc. and Mindset Ventures, bringing the company’s total funding raised to date to $15 million. Continue reading Hyro Raises $10.5M in Series A Funding to Replace Chatbots and IVR Systems with Adaptive Communications

TTEC’s VoiceFoundry Uses Amazon Connect to Enhance Customer Experience Excellence in Canada

TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital Company, will enter the Canadian market in collaboration with Amazon Web Services (AWS) and its cloud contact centre service Amazon Connect. Continue reading TTEC’s VoiceFoundry Uses Amazon Connect to Enhance Customer Experience Excellence in Canada

NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence

NICE announced the launch of NICE Enlighten AI Routing, enabling hyper-personalized, next-gen experiences in real-time. Powered by data from NICE Enlighten AI and infused with customer available data sources, NICE Enlighten AI Routing understands the holistic CX needs of the customer and identifies the best attributes to match the customer with the optimal agent in real-time. Continue reading NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence