Genesys Completes Acquisition of Bold360 from LogMeIn

Genesys®, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. Continue reading Genesys Completes Acquisition of Bold360 from LogMeIn

Babble grows in the healthcare and travel sectors with acquisition of Sesui

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisition of Sesui. Specialising in fully managed CCaaS solutions, Sesui brings 50 new customers, with sector focus in healthcare and travel, to Babble’s expanding customer portfolio. Continue reading Babble grows in the healthcare and travel sectors with acquisition of Sesui

What’s next for contact centres that moved to the cloud during the pandemic?

The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres… Continue reading What’s next for contact centres that moved to the cloud during the pandemic?

Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has introduced a redesigned Channel Partner Program, and a new Partner Experience Portal as a part of Vonage Accelerate, the Company’s overarching strategic growth initiative to accelerate and amplify focus, investments and efforts in the Channel. Continue reading Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal

Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service

Kustomer, a top-rated CRM for modern customer experiences, released a new report on the shifting expectations of retail customer service, underscoring the need for continued investment in customer service and the importance of delivering consistent, omnichannel service throughout the customer journey. Continue reading Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service

Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises

Upstream Works Software, a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact centre solutions that are optimized for enterprises and enable contact centres to personalize engagements and increase efficiency with a scalable and cost-effective platform. Continue reading Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises

UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication

UCHU have created a customisable intelligent software platform that optimises customers operations and builds the foundations for value added services and systems into the future. Focused on the digital user-experience, the UCHU HUB allows data to be visualised exactly for your needs. Continue reading UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication