LogMeIn, a leader in empowering the work-from-anywhere era with solutions such as GoTo, LastPass, and Rescue, announced its Rescue Live Guide product has incorporated both two-way video and voice over internet protocol (VoIP) calling capabilities to its innovative co-browse functionality. Continue reading LogMeIn adds video and voice capabilities to Rescue Live Guide
Daily Archives: June 2, 2021
Cirrus Partners with Amillan to provide true cloud contact centre capability
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Amillan, an agile communications technology specialist, to provide advanced cloud contact centre solutions for end-customers. Continue reading Cirrus Partners with Amillan to provide true cloud contact centre capability
Personalize or Perish: New Data from Twilio Segment Shows Customer Loyalty Hinges on Personalized Experiences
Twilio Segment, the world’s #1 Customer Data Platform (CDP), published its State of Personalization Report for 2021. The report, which reflects findings from a survey of 3,000 consumers and business decision-makers in online retail and e-commerce, reveals a gap between consumer expectations and the experiences brands are actually offering. Continue reading Personalize or Perish: New Data from Twilio Segment Shows Customer Loyalty Hinges on Personalized Experiences
NXO and ASC Join Forces to Address Compliance Challenges of Cloud Collaboration
After numerous joint references, the French service company NXO and the German software and cloud provider ASC Technologies AG are now taking the next step by launching a new offering to address the compliance challenges of cloud-hosted communications solutions. Continue reading NXO and ASC Join Forces to Address Compliance Challenges of Cloud Collaboration
Emplifi Enters Customer Experience Market, Unifying Marketing, Commerce and Customer Care to Smartly Address CX through AI
Today the combined company of Astute Solutions and Socialbakers announced its new brand name, Emplifi. The launch of Emplifi, an Audax backed Customer Experience (CX) platform, brings together over 20 years of experience, global operations, and a customer base of 7,000 top global brands, to give organizations the tools they need to connect social media marketing, customer care, and social commerce to address critical customer experience gaps. Continue reading Emplifi Enters Customer Experience Market, Unifying Marketing, Commerce and Customer Care to Smartly Address CX through AI
New Global Rackspace Technology Survey Underscores Business Benefits of Modernizing Applications to Improve Customer Experience
Rackspace Technology®, a leading end-to-end multicloud technology solutions company, announced the results of a global survey revealing that, in addition to allowing products and services to stand out, modernizing technology and applications to improve customer experiences drives real-world, bottom-line benefits. Continue reading New Global Rackspace Technology Survey Underscores Business Benefits of Modernizing Applications to Improve Customer Experience