Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio, discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”. Continue reading Raise your profile! How to turn contact centre sceptics into fans
Daily Archives: June 10, 2021
Capita signs £58m contract renewal with Tesco Mobile
Capita announces it has been awarded a customer management contract renewal with Tesco Mobile. Building on the existing highly successful five-year partnership in which Tesco Mobile has been recognised for its market-leading service, the contract renewal is worth £57.6m over three years, starting in September 2021. Continue reading Capita signs £58m contract renewal with Tesco Mobile
Webio’s Conversational AI gets a boost with Finch Capital Investment
Webio, Conversational AI specialists in the credit, collections and payments industry, has announced that it has received €500k investment from Finch Capital to complete €1.5m in pre-series A funding. Continue reading Webio’s Conversational AI gets a boost with Finch Capital Investment
Hinduja Global Solutions to create over 560 Northern Ireland jobs
Hinduja Global Solutions UK, a subsidiary of Hinduja Global Solutions (HGS), announced plans to create 565 new jobs in Northern Ireland. Continue reading Hinduja Global Solutions to create over 560 Northern Ireland jobs
Twilio Segment Unveils Journeys, the First Customer Journey Builder for the New, Digital Era
Twilio Segment, the world’s #1 Customer Data Platform (CDP), announced the launch of Journeys, a new product built on the Segment CDP that allows marketers to easily build sophisticated customer journeys and orchestrate personalization at scale, through every channel, and across their entire customer experience stack. Continue reading Twilio Segment Unveils Journeys, the First Customer Journey Builder for the New, Digital Era
Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications
Nextiva, a cloud communications company, announced today its partnership with Five9, a leading provider of the intelligent contact centre, to deliver a new integrated Unified Communications and Cloud Contact Center offering. Continue reading Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications