Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore. The new, regional WEM cloud service will support the growing demand in Southeast Asia for cloud-first contact centre services from local enterprises as well as global organisations looking to move into the region. Continue reading Calabrio extends cloud Workforce Engagement Management capabilities in Southeast Asia →

Talkdesk®, the global customer experience leader for customer-obsessed companies, is announcing Talkdesk Retail Smart Service. The new AI-powered industry solution helps retailers deliver quality, automated self-service options for customers while allowing contact centre agents to focus on higher touch, revenue-generating engagements. Continue reading Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions →