Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its Bristol store on Broadmead. Like many other businesses, Metro Bank experienced a delay in opening the new centre due to COVID, but this week the first calls were taken and the centre is now up and running. Continue reading Metro Bank launches Bristol call centre
Daily Archives: June 7, 2021
Platform Housing Group Elevates Employee and Customer Engagement With 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that Platform Housing Group, one of the UK’s largest housing associations, will extend their 8×8 Experience Communications as a Service (XCaaS) deployment by adding 8×8’s Communications Platform as a Service (CPaaS) Video Interaction for improved employee and customer engagement. Continue reading Platform Housing Group Elevates Employee and Customer Engagement With 8×8 XCaaS
Thrive Jumpstarts International Expansion with Acquisition of U.K.-Based ONI
Thrive, a premier provider of NextGen Managed Services, has acquired ONI, a leading U.K. Cloud, hybrid managed IT, Cisco Gold Partner and data centre services provider based in Luton, Bedfordshire, England. Continue reading Thrive Jumpstarts International Expansion with Acquisition of U.K.-Based ONI
New C3 AI Ex Machina Customers Experience Success with No-Code AI Anyone Can Use
C3 AI, the Enterprise AI application software company, announced that C3 AI® Ex Machina, its no-code solution that anyone can use to generate actionable enterprise AI insights, has seen significant growth in its first full quarter of release. Continue reading New C3 AI Ex Machina Customers Experience Success with No-Code AI Anyone Can Use
Invoca Report Finds Most Consumers Want to Call Businesses, but Only Half are Satisfied with the Experience
Consumers want to call businesses directly before making a high-stakes purchase, according to a new report published by Invoca, the leader in conversation intelligence for revenue teams. Continue reading Invoca Report Finds Most Consumers Want to Call Businesses, but Only Half are Satisfied with the Experience