Mitto, a leading provider of global omnichannel communications solutions, announced messaging connectivity for three of the world’s most popular social media channels: Facebook, Instagram and Twitter. Continue reading Mitto Now Supports All Major Customer Engagement Channels, Adds Business Messaging Enablement for Instagram, Facebook Messenger and Twitter to its Omnichannel Portfolio →

Confirmit has been named as a Strong Performer in The Forrester Wave™ Customer Feedback Management Platforms, Q2 2021 evaluation. Continue reading Confirmit Named as a Strong Performer In Customer Feedback Management Report by Independent Research Firm →

Mitel® announced an expanded partnership with BT to deliver a customisable unified communications as a service (UCaaS) solution for its business customers: MiCloud UC and MiCloud CC. The launch brings together the UK’s leading telecommunications provider with a leader in global cloud communications to help businesses continue to manage increased levels of remote working and accelerate digital transformation. Continue reading Mitel Expands Partnership with BT to Help UK Businesses Gain in Agility with Cloud-based Communications →

Thales announces a new voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication. It meets the growing demand from mobile operator call centres to fight identity fraud whilst providing a seamless customer experience. Continue reading Thales Supports Mobile Operators With Advanced Voice Biometric Authentication →