Medallia, the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, announced results of the implementation of Medallia’s solution to capture digital feedback to continue helping deliver outstanding experiences to Schneider Electric customers. Continue reading Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences →

Verint® announced that Kids Help Phone, a Canadian national e-mental health service for young people, is expanding its use of Verint’s Cloud Workforce Management (WFM) solution to address unprecedented increases in call volumes due to the COVID-19 pandemic. Continue reading Kids Help Phone Deploys Verint Customer Engagement Cloud Platform →

Edify Labs, the customer experience software company that makes business communications feel more like personal ones, announced that DRF Water Heating Solutions, a full-service provider of water heating, plumbing, and energy efficiency solutions for residential, multi-family, and commercial customers, is using Edify CX to fulfil its contact centre (CCaaS) and unified communications (UCaaS) needs. Continue reading Utilities Service Provider DRF Taps Edify for Contact Center and Unified Communications →

Northern Powergrid, the company responsible for the electricity distribution network across the North East, Yorkshire and northern Lincolnshire, is set to transform its contact centre for the 8 million customers whose everyday life it powers. Continue reading Northern Powergrid to transform contact centre and enhance customer support →

Delivery service start-up Glovo, headquartered in Barcelona, Spain, has engaged Orange Business Services to support its global expansion plans with a wide range of contact centre and telephony services. Continue reading Start-up Glovo chooses digital voice solutions from Orange Business Services to help expand customer experience globally →