Too many organisations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer engagement strategy. Kris McKenzie at Calabrio suggests the secret to success lies in blending voice, and its unfiltered insights, with your CRM to build better customer journeys… Continue reading Mapping the Full Customer Journey – 3 Reasons Why Voice Matters
Monthly Archives: July 2021
BT Chooses Box for Cloud Content Management
Box, the leading Content Cloud, announced that it has expanded its relationship with BT, a leading provider of global communications services and solutions. Continue reading BT Chooses Box for Cloud Content Management
9 in 10 European executives are now looking to AI to improve CX, new survey reveals
Odigo, a global leader in Contact Center as a Service (CCaaS) solutions, has announced findings from its annual AI for CX report. The research, conducted by Davies Hickman, surveys over 1000 business executives in Belgium and the Netherlands, France, Germany, Spain and the UK, and analyses how contact centres are leveraging AI to enhance their offerings and their attitudes to new technologies. Continue reading 9 in 10 European executives are now looking to AI to improve CX, new survey reveals
Babble completes its biggest cloud deployment yet
Cloud Comms, Collaboration, Contact Centre and Cyber solutions firm, Babble, has finished its biggest digital transformation yet for WebBeds, the B2B division of Webjet Limited. Continue reading Babble completes its biggest cloud deployment yet
DRUID and Velocity partner to provide development of conversational AI
Conversational AI firm DRUID has formed a new partnership with Milton Keynes-based technology consultancy, Velocity IT to help existing and prospective clients get the most out of their artificial intelligence technology. Continue reading DRUID and Velocity partner to provide development of conversational AI
Social Media Study: Stress Hurts Call Center Employees and the Customer Experience
Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact centre employees are stressed and how their stress negatively affects the customer experience. Continue reading Social Media Study: Stress Hurts Call Center Employees and the Customer Experience