LivePerson, the global leader in conversational AI, announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale LivePerson’s field strategy and operations as the company enters its next stage of growth and expands its mission of bringing trusted conversational AI to the world’s top brands. Continue reading LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth
Monthly Archives: August 2021
Comm100 Expands Customer Engagement Solution Suite with Keyword Bot
Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, announced the addition of a conversational, keyword-based chatbot as a standard feature in its suite of customer engagement solutions. Continue reading Comm100 Expands Customer Engagement Solution Suite with Keyword Bot
Archway Marketing Services Moves to Cloud with 8×8 XCaaS to Drive Technology Enhancement Initiative
8×8 announced that Archway Marketing Services, a leading provider of supply chain services, has selected 8×8 XCaaS to enhance employee communications and customer engagement. Continue reading Archway Marketing Services Moves to Cloud with 8×8 XCaaS to Drive Technology Enhancement Initiative
Hootsuite Acquires Conversational AI Leader Heyday
Hootsuite announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalized customer experiences through 1:1 messaging conversations. Commerce is rapidly moving onto social and messaging platforms. Continue reading Hootsuite Acquires Conversational AI Leader Heyday
Ventrica appoint Will Marsden as Commercial Director
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Will Marsden as Commercial Director. Will joins the company to support its continued growth trajectory and expansion plans, further cementing its reputation as the ‘go to’ partner of choice for prestigious brands requiring higher levels of personalisation and digital engagement with their customers. Continue reading Ventrica appoint Will Marsden as Commercial Director
Marston’s Grows On-Site Searches 260% and Click-Throughs 330% with Yext Answers
Yext, Inc., the AI Search Company, and beloved pub brand Marston’s announced the results of their collaboration, which saw it integrate the Yext Answers Platform to help keep customers informed during the COVID-19 pandemic and manage online reviews. Continue reading Marston’s Grows On-Site Searches 260% and Click-Throughs 330% with Yext Answers