Bandwidth Inc., a leading global enterprise cloud communications company, announced an important step forward in the future of the enterprise contact centre with Genesys®, a global cloud leader in customer experience orchestration. Continue reading Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Centre Move to the Cloud
Daily Archives: January 26, 2022
The Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More from Digital-First Experiences
Despite the growing prevalence of chatbots in the customer service realm, consumers aren’t sold on their efficacy, and many find chatbot experiences flat-out frustrating. Continue reading The Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More from Digital-First Experiences