Personetics, the leading global provider of financial-data-driven personalization and customer engagement solutions for banks and financial services providers, announced it has raised $85m in growth funding from Thoma Bravo, a leading software investment firm. Personetics secured a total funding of over $160 million in 2021. Continue reading Thoma Bravo invests $85m in Personetics
Daily Archives: January 19, 2022
Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX
Nuance announced an expansion of the company’s strategic partnership with Genesys®, giving Genesys Cloud CX™ customers integrated access to Nuance Contact Center AI. Continue reading Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX
Verloop.io Partners with Vonage to Deliver Seamless Conversational AI
Verloop.io, the leading specialist in conversational AI for customer support, is proud to announce that it has partnered with Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation. Continue reading Verloop.io Partners with Vonage to Deliver Seamless Conversational AI
More Than Half Of Consumers Feel Service Is An Afterthought
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as more than two thirds of consumers (70%) report making purchase decisions based on the quality of customer service they receive. Continue reading More Than Half Of Consumers Feel Service Is An Afterthought
Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation
Verint® announced that its Workforce Engagement solution has been named a leader in The Forrester Wave™: Workforce Optimization Platforms Q4 2021 report.* Continue reading Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation
Contentsquare Partners With THG Ingenuity to Deliver Enhanced CX Capabilities
Contentsquare, the global leader in digital experience analytics, announced its partnership with global end-to-end ecommerce platform, THG Ingenuity. Continue reading Contentsquare Partners With THG Ingenuity to Deliver Enhanced CX Capabilities