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Daily Archives: January 19, 2022

Technology

Thoma Bravo invests $85m in Personetics

January 19, 2022 Sam Heggie-Collins

Personetics, the leading global provider of financial-data-driven personalization and customer engagement solutions for banks and financial services providers, announced it has raised $85m in growth funding from Thoma Bravo, a leading software investment firm. Personetics secured a total funding of over $160 million in 2021. Continue reading Thoma Bravo invests $85m in Personetics →

Technology

Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX

January 19, 2022 Sam Heggie-Collins

Nuance announced an expansion of the company’s strategic partnership with Genesys®, giving Genesys Cloud CX™ customers integrated access to Nuance Contact Center AI. Continue reading Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX →

Partnerships

Verloop.io Partners with Vonage to Deliver Seamless Conversational AI

January 19, 2022 Sam Heggie-Collins

Verloop.io, the leading specialist in conversational AI for customer support, is proud to announce that it has partnered with Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation. Continue reading Verloop.io Partners with Vonage to Deliver Seamless Conversational AI →

Market Research

More Than Half Of Consumers Feel Service Is An Afterthought

January 19, 2022 Sam Heggie-Collins

Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as more than two thirds of consumers (70%) report making purchase decisions based on the quality of customer service they receive. Continue reading More Than Half Of Consumers Feel Service Is An Afterthought →

Technology

Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation

January 19, 2022 Sam Heggie-Collins

Verint® announced that its Workforce Engagement solution has been named a leader in The Forrester Wave™: Workforce Optimization Platforms Q4 2021 report.* Continue reading Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation →

Technology

Contentsquare Partners With THG Ingenuity to Deliver Enhanced CX Capabilities

January 19, 2022 Sam Heggie-Collins

Contentsquare, the global leader in digital experience analytics, announced its partnership with global end-to-end ecommerce platform, THG Ingenuity. Continue reading Contentsquare Partners With THG Ingenuity to Deliver Enhanced CX Capabilities →

Technology

UJET Launches Highly-Flexible Options for Small and Medium Contact Centres

January 19, 2022 Sam Heggie-Collins

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider, announced a series of new offers with SMB-level pricing and flexibility, making it easier for companies of all sizes to adopt its enterprise grade solution. Continue reading UJET Launches Highly-Flexible Options for Small and Medium Contact Centres →

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