Customer experience pioneer, AskNicely, raises $32M to empower frontline teams to delight their customers

AskNicely, a leader in customer experience software for service businesses, announced that it has completed a $32M Series B funding round and is launching the world’s first Frontline Success Platform. Continue reading Customer experience pioneer, AskNicely, raises $32M to empower frontline teams to delight their customers →

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The Smart Approach to Resolving Complexity in Contact Centres

Ross Daniels at Calabrio argues the case for ‘less is more’. Read on to discover three ways to resolve, rather than increase, complexity in contact centres… Continue reading The Smart Approach to Resolving Complexity in Contact Centres →

PCI Pal®, the global provider of secure payment solutions, is working closely with Talkdesk, the global customer experience leader for customer-obsessed companies, to provide a growing list of customers with innovative customer service and security capabilities. Continue reading PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers →

TaskUs, a leading digital outsourcing provider for high growth companies, has announced a strategic partnership with ASAPP, Inc., an artificial intelligence (AI) research-driven company, at Customer Contact Week (CCW). Continue reading TaskUs Partners with ASAPP to Offer a Customer Experience of the Future →

Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, today announced the acquisition of Lingo24 as part of its strategy to bring consistent and reliable translation to businesses around the world. Continue reading Unbabel Acquires Language Translation Company Lingo24 to Deliver Multilingual Content for Global Marketing Teams →

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced that Mo Katibeh, former Chief Product Officer and Chief Marketing Officer for AT&T Business, will join the company as Chief Operating Officer, reporting to founder, chairman and CEO Vlad Shmunis. Katibeh will be responsible for RingCentral’s products, sales, marketing, and customer experience. Continue reading Mo Katibeh, Former Chief Product Officer and Chief Marketing Officer for AT&T Business, to Join RingCentral as Chief Operating Officer →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced a strategic alliance with PlanetOne, the IT channel’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to midsize businesses and enterprises. Continue reading LiveVox Expands Sales Reach and Elevates Partner Engagement with PlanetOne Relationship →